Tennessee HFMA (Healthcare Finance Mgmt. Assoc.)

Doug Lipp recently presented at the TNHFMA Fall Institute and his presentation wowed the entire group for over 4 hours. His ability to provide a unique perspective on customer service from his years at Disney were easily applicable to all attendees’ workshops. He is an excellent presenter with exceptional content. The takeaways provided me the opportunity to inject Doug’s concepts on customer service into my front line staff.