Great West Life Assurance- Eastern Canada

Doug is charismatic and knows how to keep the audience’s attention. His perspective comes not only from experience but a deep understanding on how to put a positive spin on customer service. Put into practice, this approach truly motivates staff to implement these methods that have such a great impact and lasting impression on the client. He provides you with concrete ways to incorporate this into your everyday. Leaving this session, I felt revitalized and inspired to go and reinvent myself!